RETURNS & SHIPPING
Shipping, Returns & Refund Policy
Effective Date: [06/23, 2026]
This Shipping, Returns & Refund Policy applies to purchases made through enmodel.simplemoderndaily.com (“we,” “us,” or “our”). By placing an order on our website, you agree to the terms described below. This policy applies to standard products unless a product page, promotion, or checkout page clearly states different terms.
Business Information
Website: enmodel.simplemoderndaily.com
Business Name: [Insert Legal Business Name]
Mailing Address: [Insert Valid Business Mailing Address]
Customer Support Email: [email protected]
1. Shipping Rates and Free Shipping
We offer standard shipping for eligible orders.
• Orders with a merchandise subtotal of $59.99 or more, after discounts and before taxes, qualify for free standard shipping.
• Orders with a merchandise subtotal below $59.99, after discounts and before taxes, are charged a $15 standard shipping fee.
• Any available expedited shipping charges, special handling charges, remote-area charges, or product-specific shipping restrictions will be shown at checkout before you complete your order.
Free shipping promotions apply only to eligible orders and may not apply to excluded products, special shipping methods, or locations where additional shipping charges are clearly disclosed before checkout.
2. Order Processing and Delivery Estimates
After an order is placed, we will process it and arrange shipment using an available carrier or logistics provider.
Estimated Delivery Time: Most orders are expected to arrive within approximately 7–15 calendar days after shipment.
Delivery dates are estimates and are not guaranteed. Actual delivery time may vary due to product availability, carrier operations, weather conditions, customs processing, local delivery conditions, address issues, or other circumstances outside our reasonable control.
If we are unable to ship an order within the timeframe stated at checkout or otherwise communicated to you, we will notify you and provide available options, which may include accepting a revised shipment date or cancelling the unshipped portion of the order for a refund, as required by applicable law.
3. Order Tracking
When tracking information is available, we will send the tracking number or shipment confirmation to the email address provided during checkout. Tracking updates are supplied by the carrier and may take time to appear after the shipment is created.
4. Shipping Address and Delivery Responsibilities
You are responsible for providing a complete and accurate shipping address, contact information, and any delivery instructions required for successful delivery.
Please review your shipping information before submitting an order. If you need to request an address change, contact us as soon as possible at [email protected]. Address changes may not be possible after an order has been processed or shipped.
If an order is returned to us because of an incorrect address, refusal of delivery, failure to collect the package, or another issue caused by the recipient, any refund may be reduced by applicable shipping, return-shipping, or handling costs where permitted by applicable law.
5. Return Eligibility
You may request a return for an eligible item within 15 calendar days after delivery.
To be eligible for a return, an item must generally be:
• Unused, unworn, unwashed, and in substantially the same condition in which it was received;
• Returned with original packaging, labels, tags, manuals, accessories, and included components, where applicable;
• Free from damage caused by misuse, unauthorized modification, improper storage, or use contrary to product instructions.
Certain items may be non-returnable, including personalized products, custom-made products, hygiene-sensitive items after opening where permitted by law, and final-sale items clearly identified as non-returnable before purchase. This does not limit any rights you may have under applicable law.
6. Damaged, Defective, Incorrect, or Missing Items
If you receive an incorrect item, a damaged item, a defective item, or an order with missing components, please contact us within 15 calendar days after delivery.
Please include your order number, a description of the issue, and clear photographs or videos when available. We may request additional information reasonably necessary to review the claim.
When an issue is confirmed to be caused by our error or a verified product defect, we will provide a reasonable resolution in accordance with applicable law and our store policies. Depending on the circumstances, this may include a replacement, return authorization, refund, or other appropriate remedy.
7. How to Start a Return
To request a return, email us at [email protected] with the subject line “Return Request.”
Please include:
• Your order number;
• The name of the item you want to return;
• The reason for the return;
• Photos or videos of the product, when relevant to the request.
Do not send an item back before receiving return instructions or a return authorization from our support team. Returns sent without prior instructions may be delayed or may not be accepted.
8. Return Shipping Costs
Unless the return is due to our error, a verified defect, an incorrect item, or another circumstance where applicable law requires otherwise, you are responsible for return shipping costs.
Original shipping charges, including the $15 standard shipping charge where applicable, are generally non-refundable unless the return is caused by our error, a verified product defect, or applicable law requires otherwise.
9. Refunds
After we receive and inspect an approved return, we will notify you of the outcome. If a refund is approved, it will generally be issued to the original payment method within 5 business days after the return is received and inspected.
Your bank, card issuer, payment provider, or payment platform may require additional time to post the refund to your account. We do not control the processing time of those third parties.
We may issue a partial refund where permitted by applicable law if a returned item is not in its original condition, is missing parts not caused by our error, or shows use beyond what is reasonably necessary to inspect the item.
10. Lost, Delayed, or Damaged Shipments
If a package appears delayed, lost, or damaged during transit, please contact us promptly. We may work with the carrier to investigate the shipment and determine an appropriate resolution based on the order details, carrier information, and applicable law.
We are not responsible for delivery delays caused by circumstances outside our reasonable control, including severe weather, carrier disruptions, customs delays, public emergencies, or other force majeure events. However, we will make reasonable efforts to assist with eligible delivery issues.
11. Policy Updates
We may update this policy from time to time to reflect changes in our business operations, shipping practices, product offerings, or legal requirements. The Effective Date at the top of this page will be updated when changes are posted.
12. Contact Us
For questions about shipping, returns, refunds, or your order, please contact:
Email: [email protected]
